Frequently Asked Questions

2 pax crew minimum (without add-on). 3 pax crew minimum (with add-on).

India, Malaysia, Myanmar, Singapore.

Our cleaning crew can be either female or male, depending on the team assigned to your booking. If you have a preference, please let us know and we’ll do our best to accommodate your request, subject to availability.

Our teams are assigned based on availability and scheduling, so we’re unable to guarantee a specific team for each booking. However, we’ll certainly note your preference and do our best to accommodate it whenever possible.

Our cleaning crews have different levels of experience, but all of our cleaners are trained to follow our cleaning standards and procedures. We carefully match our crews to each booking to ensure a reliable and quality cleaning service.

Yes. All of our cleaners go through training to ensure they understand our cleaning standards and procedures. We also conduct background checks as part of our screening process, so you can feel comfortable having our crew in your home.

Not necessarily! You don’t have to be around during the cleaning as long as our cleaning team has access to your home. Our crew will also contact you around 30 minutes to 1 hour before the cleaning is completed, so you can return and do a quick check of the cleaning if you’d like. Of course, you’re also welcome to stay at home during the cleaning.

Yes. Our cleaning crew will contact you before they arrive to let you know they’re on the way. This gives you a chance to provide any last-minute instructions or access details if needed.

Most of our chemicals are from Supersteam and are pet- and human-friendly. Some of the products we use include: thinner (paint remover), floor solutions, cement remover, glass cleaner, Cif, multi-purpose cleaner, and degreaser.

Yes, all our chemicals are safe and not harmful to pets and kids.

Not that we know of. However, if there are any areas that are sensitive or need to avoid chemicals, please let us know in advance so we can notify the cleaners to be more careful.

We use Hetch vacuums, which are HEPA-filtered.

Yes — the internal of cabinets is included as long as the cabinets are empty. We do not take out all the drawers fully to clean the inside of them. We can do this with additional charges as it takes a lot of time. We’ll also need your help to remove and re-install the drawers, as we won’t be responsible for any damage.

Tiled walls will be cleaned. For painted walls and ceilings, only dusting will be done. There will be additional charges if you need them fully wiped down with a wet cloth — which is highly not recommended as it may damage the paint.

Disposal is not included and requires additional charges if you need our team to dispose of items for you. Send us a video of your unit so we can advise on the charges.

If it’s only 1–3 pieces of furniture and not too heavy, cleaners will usually shift them around. However, if there are too many items, there will be additional charges depending on the load and items involved. Send us photos or a video of the unit so we can advise and avoid misunderstandings.

We cannot clean the compressor as it is dangerous.

Yes. Any cleaning that ends after 10pm will have an additional $50 transportation fee, as the cleaners will need to take Grab back.

Yes. If any damage is caused by our crew, we will take full responsibility. Cleaners will take a before-video to ensure everything is recorded and avoid misunderstandings. Please also note that any fragile items or tiles that can’t be chemical-washed should be flagged to our team before cleaning starts.

Yes. Our team conducts a final check of the agreed cleaning areas before completing the job. This allows us to identify and address any areas that may require additional attention.

Absolutely. We encourage customers to inspect the unit after cleaning. If there are areas within the agreed scope that require further attention, please let our team know before they leave whenever possible.

Please contact us as soon as possible and provide photos or videos of the affected areas. Our team will assess the issue and, if it is within the agreed scope of cleaning, arrange the appropriate follow-up.

Generally, you can move your furniture in once the cleaned surfaces are dry. We recommend allowing sufficient time for floors and other wet-cleaned surfaces to dry completely before placing furniture on them.

We provide a service guarantee for cleaning quality within the agreed scope of work. This does not cover permanent stains, existing damage, surface defects, or dirt/dust caused by renovation works carried out after our cleaning.

If any damage occurs during the cleaning, please let us know as soon as possible and provide photos or details of the issue. We’ll review the situation with our cleaning team and investigate what happened. If the damage is confirmed to have been caused by our team, we’ll work with you to resolve the matter in accordance with our company’s damage policy.

Our pricing is generally based on the size and condition of the home, as well as the type of cleaning required. This allows us to provide a more accurate quote based on the time and work involved. If there are any additional or special cleaning requests, there may be an additional charge, which we’ll let you know about in advance.

If you’re not completely satisfied with the cleaning, please let us know as soon as possible and share the areas you’d like us to review. We’ll discuss your concerns with you and, where appropriate, arrange for the crew to return and address the areas that were missed. Our goal is to make sure you’re happy with the service.

Our team is happy to return if any areas included in the agreed cleaning service were missed by our cleaners. However, additional cleaning caused by moving, furniture, contractors, renovation, or other work after cleaning will be chargeable. We recommend completing such work before the cleaning.

Our cleaning service is insured, giving you added peace of mind while our team is working in your home. If any accidental damage occurs during the cleaning, please let us know as soon as possible so we can review the situation and handle it according to our insurance and company policies.

If you have any concerns or complaints about the cleaning service, please contact our customer service team as soon as possible. We’ll review your concerns with you and coordinate with the cleaning crew where necessary to resolve the issue. We’re always happy to hear your feedback and work towards a suitable solution.

We recommend booking in advance to secure your preferred date and time, especially during busy periods.

Yes, subject to availability. For last-minute bookings, please contact us and we’ll check our available slots.

Yes, you can request your preferred date and time, subject to our crew’s availability. Our usual time-slots are: 9am–9.30am arrival, 2pm–4pm arrival, and 7pm–9pm arrival (additional $50 night fee).

Yes, you can request changes to your booking. Please let us know as early as possible so we can check availability. Changes have to be made at least 3 days before the actual date to avoid charges.

Yes. Free reschedule more than 3 days before your booking. Within 3 days: fees apply per our Terms — more than 48 hours before: S$50 admin fee; 24–48 hours before: 50% of booking amount; less than 24 hours before: 100% of booking amount. WhatsApp us with your booking reference for changes.

Free reschedule or cancellation more than 3 days before your booking. Within 3 days: fees apply per our Terms — more than 48 hours before: S$50 admin fee; 24–48 hours before: 50% of booking amount; less than 24 hours before: 100% of booking amount.

Additional charges may apply for extra services or special cleaning requests. We’ll let you know in advance before proceeding.

Full payment is required to confirm any booking.

Full payment is required to confirm the slot.

We understand the concern. Full payment upfront is our standard policy — it secures your slot and confirms your crew assignment. All payments are processed on a PCI-compliant secure gateway with full encryption (Visa, Mastercard, American Express, GrabPay, and PayNow). Your booking is also protected by our re-clean guarantee if you're not satisfied.

We accept Visa, Mastercard, American Express, GrabPay, and PayNow. Full payment is collected at booking to confirm your slot.

No — the prices displayed are exclusive of GST. 9% GST will be added to your final total at checkout.

Unfortunately the price quoted is already discounted and we are unable to give further discounts. We hope you understand.

Not at the moment.

Generally, there are no additional charges if the cleaning takes longer than expected. Additional charges may only apply if the actual unit size differs significantly from the information provided or if the condition of the unit is exceptionally bad. We’ll always discuss any additional charges with you before proceeding.