Question 1

Do I need to be home during the cleaning?

Accepted Answer

No — many of our customers provide a spare key or door code. You just come back to a spotless space.

Question 2

Do I need to provide cleaning supplies?

Accepted Answer

Our team brings all required equipment and eco-friendly cleaning products. No need to prepare anything.

Question 3

How are your cleaners vetted?

Accepted Answer

Every cleaner is background-checked, in-person interviewed, trained in our standards, and insured before their first job.

Question 4

Can I reschedule or cancel?

Accepted Answer

Yes. Reschedule anytime before 24 hours of your booking via our online portal or by calling us. Cancellations within 24 hours may incur a fee.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, GrabPay, and PayNow — all processed securely through Stripe.

Question 6

What areas do you cover in Singapore?

Accepted Answer

We cover all areas across Singapore, including HDB estates, condominiums, landed properties, and commercial spaces.

Question 7

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is guaranteed. If you're not happy, we'll arrange a complimentary re-clean within 48 hours.

Question 8

Do you offer packages for regular cleaning?

Accepted Answer

Yes — we offer weekly, bi-weekly, and monthly housekeeping packages at discounted rates. Ask us for a custom quote.

Question 9

How many pax of cleaners?

Accepted Answer

2 pax crew minimum (without add-on). 3 pax crew minimum (with add-on).

Question 10

Which country are your crews from?

Accepted Answer

India, Malaysia, Myanmar, Singapore.

Question 11

Are your crew female / male?

Accepted Answer

Our cleaning crew can be either female or male, depending on the team assigned to your booking. If you have a preference, please let us know and we’ll do our best to accommodate your request, subject to availability.

Question 12

Can I select a specific team to clean my house?

Accepted Answer

Our teams are assigned based on availability and scheduling, so we’re unable to guarantee a specific team for each booking. However, we’ll certainly note your preference and do our best to accommodate it whenever possible.

Question 13

How long have your cleaners been working with you?

Accepted Answer

Our cleaning crews have different levels of experience, but all of our cleaners are trained to follow our cleaning standards and procedures. We carefully match our crews to each booking to ensure a reliable and quality cleaning service.

Question 14

Are the cleaners trained / background-checked?

Accepted Answer

Yes. All of our cleaners go through training to ensure they understand our cleaning standards and procedures. We also conduct background checks as part of our screening process, so you can feel comfortable having our crew in your home.

Question 15

Do I have to be around during the cleaning?

Accepted Answer

Not necessarily! You don’t have to be around during the cleaning as long as our cleaning team has access to your home. Our crew will also contact you around 30 minutes to 1 hour before the cleaning is completed, so you can return and do a quick check of the cleaning if you’d like. Of course, you’re also welcome to stay at home during the cleaning.

Question 16

Will the crew contact me before they arrive?

Accepted Answer

Yes. Our cleaning crew will contact you before they arrive to let you know they’re on the way. This gives you a chance to provide any last-minute instructions or access details if needed.

Question 17

What type of chemicals are you using?

Accepted Answer

Most of our chemicals are from Supersteam and are pet- and human-friendly. Some of the products we use include: thinner (paint remover), floor solutions, cement remover, glass cleaner, Cif, multi-purpose cleaner, and degreaser.

Question 18

Are your chemicals kids- and pet-friendly?

Accepted Answer

Yes, all our chemicals are safe and not harmful to pets and kids.

Question 19

Will your chemicals cause any damage to our carpentry / metals?

Accepted Answer

Not that we know of. However, if there are any areas that are sensitive or need to avoid chemicals, please let us know in advance so we can notify the cleaners to be more careful.

Question 20

What vacuum brand do you use? Are they HEPA-filtered?

Accepted Answer

We use Hetch vacuums, which are HEPA-filtered.

Question 21

Will you clean the internal and external of the cabinets?

Accepted Answer

Yes — the internal of cabinets is included as long as the cabinets are empty. We do not take out all the drawers fully to clean the inside of them. We can do this with additional charges as it takes a lot of time. We’ll also need your help to remove and re-install the drawers, as we won’t be responsible for any damage.

Question 22

Will you clean the walls?

Accepted Answer

Tiled walls will be cleaned. For painted walls and ceilings, only dusting will be done. There will be additional charges if you need them fully wiped down with a wet cloth — which is highly not recommended as it may damage the paint.

Question 23

Is disposal included in the cleaning?

Accepted Answer

Disposal is not included and requires additional charges if you need our team to dispose of items for you. Send us a video of your unit so we can advise on the charges.

Question 24

There is furniture in the house — will the crew help to shift the items?

Accepted Answer

If it’s only 1–3 pieces of furniture and not too heavy, cleaners will usually shift them around. However, if there are too many items, there will be additional charges depending on the load and items involved. Send us photos or a video of the unit so we can advise and avoid misunderstandings.

Question 25

Do you clean the aircon compressor?

Accepted Answer

We cannot clean the compressor as it is dangerous.

Question 26

If the cleaning ends after 10pm, are there additional charges?

Accepted Answer

Yes. Any cleaning that ends after 10pm will have an additional $50 transportation fee, as the cleaners will need to take Grab back.

Question 27

If there is any damage caused by the cleaners, will the company take responsibility?

Accepted Answer

Yes. If any damage is caused by our crew, we will take full responsibility. Cleaners will take a before-video to ensure everything is recorded and avoid misunderstandings. Please also note that any fragile items or tiles that can’t be chemical-washed should be flagged to our team before cleaning starts.

Question 28

Do you conduct a final inspection after cleaning?

Accepted Answer

Yes. Our team conducts a final check of the agreed cleaning areas before completing the job. This allows us to identify and address any areas that may require additional attention.

Question 29

Can I inspect the unit after the cleaning is completed?

Accepted Answer

Absolutely. We encourage customers to inspect the unit after cleaning. If there are areas within the agreed scope that require further attention, please let our team know before they leave whenever possible.

Question 30

What should I do if I notice missed areas after the cleaners have left?

Accepted Answer

Please contact us as soon as possible and provide photos or videos of the affected areas. Our team will assess the issue and, if it is within the agreed scope of cleaning, arrange the appropriate follow-up.

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Housekeeping

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Scope check & before photos

Cleaning starts

30-min notification

Walkthrough with team lead

On-spot fixes

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S$80 return fee if touch-ups requested after we leave

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